Privacy Policy

Introduction

NovaSatus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our corporate mobility services, visit our website at novasatus.in, or engage with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote or book our services
• Create an account or register with us
• Contact us for customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions

This information may include:

• Full name and contact details (email, phone number)
• Company name and business information
• Billing and payment information
• Travel details (pickup/drop locations, dates, times)
• Employee information (for corporate bookings)
• Government-issued ID (as required by law)

Automatically Collected Information

When you access our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission, for service delivery)
• Cookies and similar tracking technologies

Trip and Service Information

• Trip details (routes, duration, distance)
• Vehicle information and driver details
• GPS tracking data (for real-time monitoring)
• Service feedback and ratings

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill your booking requests
• Coordinate transportation services and driver assignments
• Provide real-time trip tracking and updates
• Process payments and generate invoices
• Communicate about your bookings and service status

Business Operations

• Improve and optimize our services
• Conduct data analysis and research
• Maintain safety and security
• Prevent fraud and unauthorized activities
• Comply with legal obligations

Communication

• Respond to your inquiries and support requests
• Send service updates and notifications
• Provide marketing communications (with your consent)
• Conduct customer satisfaction surveys

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Technology and hosting providers
• Customer support platforms
• Analytics and marketing services

Business Partners

We may share information with our network of drivers and vehicle operators to fulfill your service requests.

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes (court orders, subpoenas)
• Government or regulatory requests
• Protection of our rights and safety
• Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Access controls and authentication protocols
• Regular security audits and monitoring
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your personal information in a structured, commonly used format.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Opt-Out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

Cookie Preferences

You can manage cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for website functionality and security.

Performance Cookies

Help us understand how visitors interact with our website.

Functional Cookies

Remember your preferences and settings.

Marketing Cookies

Used to deliver relevant advertisements (with your consent).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Legal Compliance

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable Indian data protection laws and regulations